Love your employees so your customers love you with Brad Cleveland

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Guest

Brad Cleveland

Brad Cleveland is an author, speaker, and consultant focused on customer strategy and management. He has worked across 45 states and in 60 countries for clients as diverse as American Express, Apple, USAA, the University of California, and the governments in the U.S., Canada, and Australia.

Sean has founded multiple companies and done multiple 8 figures worth of business.

He’s currently advising, consulting, and investing in business just like yours.

He knows where you’ve been, and he knows where you’re going.

Book a call with him today to see how he can help you get there smarter, faster, and in a way that aligns with your life goals.

Timestamps

00:00 – Customer Experience and Employee Experience with Brad Cleveland
01:03 – Introduction to We Live to Build with Sean Weisbrot
03:32 – The Importance of Customer Experience for Long-Term Success
06:39 – Low-Tech Approach to Increasing Operational Efficiency
09:28 – Making Customer Experience More Accessible
12:28 – Building a Customer-Centric Company Culture
15:25 – Breaking Down Silos for Better Customer Experience and Product Development.
18:24 – Creating a Culture of Innovation and Driving out Fear
21:34 – Putting Attention on Employee Experience
24:33 – Evolving Customer Experience for Gen Z
27:36 – Prioritizing Customer Experience and Innovation with Brad Cleveland

Transcript

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